Shipping and Returns
Shipping and Returns
Shipping method and costOrders are sent per envelope with PostNL and parcels with DPD . This produces , in most cases within one to two business days . Shipments shall always bear the risk of the seller . The choice of the method of shipment and packaging for us . The time of the legal provision applies when the goods leave our company.
A large part of our (smaller ) shipments is simply an envelope and fit in your mailbox . You do not need to be home .
Some shipments serve as a package to be delivered. If the delivery can not be at home he will leave a message for you. The package is offered three times with you before the return is sent to us. If we are in such a situation again to send the package to you, we bring back the shipping and handling fees .
We also offer the opportunity to deliver to another address your order. You can indicate this when filling in your address .
Shipping and handling:
€ 2.95 : Orders up to € 150 , - products that can through the letterbox .
€ 3.95 : Orders up to € 150 , - of products shipped per package.
€ 3,95: Orders up to €150,- of customized products that can through the letterbox .
€ 8.50 : Orders up to € 150 , - universal In Ears ( and Westone UM series) sent per packet .
€ 8.50 : Orders up to € 150 , - of customized products shipped by parcel.
Orders over € 150.00 will be shipped free of charge . This excludes COD items . It always shipping fee .
We do our utmost to within 1 to 2 business days to deliver after payment of the order . Most items to you
The delivery time may depend on the type of product . Tailor-made products have a lead time of 10 days. We also do not escape unexpectedly large orders which a product must be the delayed order. Sometimes placed on back order
Do you want to advance certainty or clarity about the delivery of an item , please contact us ; 0299 404449
Exchange / return an item
Our customers have the right to exchange / return . Receipt of the goods within 14 days of an article The consumer shall have to pay for the cost of return .
Please note that we earplugs which tried IN THE EAR are NOT able to take due to hygienic reasons. The packaging must be for a return . Therefore NOT open
The goods can be returned , if possible in the original packaging . We desire to return the product undamaged and in as original condition as possible ( not used or worn ) return to send .
Terms and conditions
In exchange / return an item : Correspondence is by email , it is your responsibility that we have your correct email address . The notification of the returned goods must be received within 14 days of shipment by us. The 14 days begin on the first day that you receive the goods . Within 21 days , the return item must be with us. Within Not or not sufficiently stamped returns will be refused. Please note that not every item can be exchanged as some offers .
Exchange an item ( s) may only 1 time per order . Are not met these conditions any right to exchange an item . All costs incurred, we charge the customer charge .
We will after full completion of the return credit you the amount due within 30 days .